SHIPPING & RETURNS
Shipping Information
We currently ship Australia-wide only.
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Free standard shipping is available on all orders over $100 AUD.
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Free express shipping is available on all orders over $200 AUD.
Eligible orders will automatically be provided with a free shipping option at checkout.
Shipping costs are calculated at checkout and are based on order weight and selected shipping method.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Please note that delivery timeframes are estimates only and may vary depending on location and courier delays outside of our control.
We are not responsible for delays caused by couriers, weather, or other unforeseen circumstances
Please ensure your delivery address is correct, as we cannot be responsible for orders sent to incorrect addresses
Return & Exchange Information
At Elara, we want you to be completely satisfied with your purchase. If you change your mind or are dissatisfied with a product, our return and exchange policy is designed to make the process simple and hassle-free. We believe in building trust and ensuring that you can shop with confidence knowing that we've got you covered.
We want you to love your purchase. If something isn’t quite right, we’re here to help.
Returns Eligibility
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Returns are accepted within 30 days of receiving your order
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Items must be unworn, unwashed, and in their original condition
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All tags must be attached
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Items showing signs of wear, washing, or damage will not be accepted
Non-Refundable Items
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Headbands are non-refundable due to hygiene reasons
Returns Process
To initiate a return, please contact us with your order number and reason for return. Once approved, return instructions will be provided.
Please note:
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Return shipping costs are the responsibility of the customer unless the item is faulty
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Original shipping fees are non refundable
Faulty Items
If you receive a faulty or incorrect item, please contact us within 7 days of receiving your product so we can resolve the issue as quickly as possible.